Lean Orthodontics Blog

Employee attitudes can reflect the morale of the company. In areas of customer service, happy employees are extremely important because…

In service-providing industries like orthodontic practices, the patient is not the only customer you need to appease. Internal customers like…

While direct initial contact means that a conversation is already taking place between the patient and a practice employee, indirect…

The concept of lean management is centered around the systematic optimization of value-added supplies by reducing everything else (waste). Lean…

Poka-Yoke is an essential tool used to prevent and resolve defects during the production process, thus eliminating the need for…

Techniques for standardization of work and prevention of errors and defects have been deeply rooted in the principles of lean…

The PDCA or Plan-do-check-act cycle is a four-step model for carrying out change. It is an essential project planning tool…

Taiichi Ohno affirmed that the basis of Toyota’s scientific approach is to ask five times why a problem occurs in…

As a leader, you cannot simply expect your team to be working as efficiently and dedicatedly as you’d like them…

Work processes in your practice are closely linked to building worthy habits and performing them in a regular cycle. Only…

When you’re working in the service industry, collaborating with third-party service providers is an essential trait and doing so with…

While brandishing a reliable daily routine is important to keep up with the rhythm of your practice, it is also…

Each company has a set of processes and timelines by which it operates. A key aspect of an orthodontic practice…

Every practice should support the provision for the figurative “ripcord” so that you can halt an ongoing process and resort…