Are aligners with attachments really invisible?
Clear aligners have long been advertised as invisible braces. Large brands like Invisalign have endorsed their products widely and cemented…
Read moreAligner checks – how many are necessary?
If there’s anything that society has been collectively obsessed with since the dawn of time, it is the transitional standard…
Read more3D printing in dentistry: outsourcing, in-house, or both?
The rapid development of new manufacturing technologies, industries, and power generation methods has made it easy for the ever-evolving human…
Read moreWhy your employees are always as good or bad as you teach them to be
Employee attitudes can reflect the morale of the company. In areas of customer service, happy employees are extremely important because…
Read moreThe new era of internal customers: keeping and satisfying your best employees
In service-providing industries like orthodontic practices, the patient is not the only customer you need to appease. Internal customers like…
Read moreLearn to see through your customer’s eyes – Direct and indirect first contact
While direct initial contact means that a conversation is already taking place between the patient and a practice employee, indirect…
Read moreThe highest goal and how to achieve it: Customer satisfaction
The concept of lean management is centered around the systematic optimization of value-added supplies by reducing everything else (waste). Lean…
Read morePoka-Yoke ain’t no sushi dish but it’s the secret sauce to intuitive workflows
Poka-Yoke is an essential tool used to prevent and resolve defects during the production process, thus eliminating the need for…
Read moreYour bulletproof ortho practice needs to be foolproof first – that’s Poka-Yoke
Techniques for standardization of work and prevention of errors and defects have been deeply rooted in the principles of lean…
Read moreYou won’t believe what will happen to your team when the PDCA cycle becomes second nature
The PDCA or Plan-do-check-act cycle is a four-step model for carrying out change. It is an essential project planning tool…
Read moreHow to get to the root of any problem much faster than before – the 5-W questioning method
Taiichi Ohno affirmed that the basis of Toyota’s scientific approach is to ask five times why a problem occurs in…
Read moreWalk this way – talk this way: the Gemba walk
As a leader, you cannot simply expect your team to be working as efficiently and dedicatedly as you’d like them…
Read moreWhy habits and routines are essential in LeanOrthodontics® and life
Work processes in your practice are closely linked to building worthy habits and performing them in a regular cycle. Only…
Read moreWhen you need to see both sides of a customer journey – cooperation with other service providers
When you’re working in the service industry, collaborating with third-party service providers is an essential trait and doing so with…
Read moreWhy you need to understand the patient treatment process
While brandishing a reliable daily routine is important to keep up with the rhythm of your practice, it is also…
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