Lean Orthodontics Blog

Learn to see through your customer’s eyes – Direct and indirect first contact

While direct initial contact means that a conversation is already taking place between the patient and a practice employee, indirect…

The concept of lean management is centered around the systematic optimization of value-added supplies by reducing everything else (waste). Lean…

Poka-Yoke is an essential tool used to prevent and resolve defects during the production process, thus eliminating the need for…

Techniques for standardization of work and prevention of errors and defects have been deeply rooted in the principles of lean…

The PDCA or Plan-do-check-act cycle is a four-step model for carrying out change. It is an essential project planning tool…

Taiichi Ohno affirmed that the basis of Toyota’s scientific approach is to ask five times why a problem occurs in…

As a leader, you cannot simply expect your team to be working as efficiently and dedicatedly as you’d like them…

Work processes in your practice are closely linked to building worthy habits and performing them in a regular cycle. Only…

When you’re working in the service industry, collaborating with third-party service providers is an essential trait and doing so with…

While brandishing a reliable daily routine is important to keep up with the rhythm of your practice, it is also…

Possibly the most common task performed by practices is patient appointment scheduling, so you’d think that it is pretty straightforward…

Each company has a set of processes and timelines by which it operates. A key aspect of an orthodontic practice…

Every practice should support the provision for the figurative “ripcord” so that you can halt an ongoing process and resort…

In times of chaos and crisis, pulling the ripcord, of course figuratively, may be imperative. But, anyone who might need…

Introducing the distribution of tasks with warning signals for expired deadlines is unfortunately not enough to sustain the idea of…