Unfilled appointments cost your orthodontic practice money. Every patient who fails to show up leaves a gap in the treatment plan and in revenue. Dr Martin Baxmann has developed LeanOrthodontics®, a training programme that shows you how to reduce the no-show rate. Through systematic processes and clear communication structures, you can transform your appointment scheduling into a reliable process. The result: greater planning reliability, higher utilisation and significantly less stress for you and your team.
The method is based on years of practical experience and scientific evidence. Instead of complicated theories, you receive concrete instructions that can be implemented immediately. You learn how to better engage your patients and make appointments an integral part of their planning. With the right tools from the LeanOrthodontics® programme, you can create a culture of commitment in your practice. This not only ensures your profitability, but also frees up valuable time for what matters most: providing optimal treatment for your patients.
Forgotten appointments are a thing of the past after mentoring
Missed appointments are rarely the result of malicious intent. Most often, it is due to a lack of effective reminder systems and clear agreements. In the LeanOrthodontics® training programme, you will learn how to identify and specifically address these weaknesses. Dr Baxmann will show you proven strategies from his own Orthodentix® practice group that you can use to establish structured processes.
The mentoring programme provides you with practical solutions for typical pitfalls. You will learn which communication patterns work and how to optimally integrate your team. This is not about additional effort, but about intelligent process optimisation. The methods are designed to integrate seamlessly into your everyday practice. You will receive a system that allows you to reduce the no-show rate without constantly making follow-up calls or using complicated software.
Particularly valuable: you will learn how to identify early on which patients are at higher risk of cancellation. With preventive measures, you can avoid problems before they arise. This creates reliability on both sides and strengthens the relationship with your patients in the long term.
Strengthen patient loyalty and minimise cancellations
Strong patient loyalty is the most effective protection against missed appointments. When your patients understand the value of your treatment and feel that they are being taken seriously, they will keep their appointments. LeanOrthodontics® shows you how to systematically build this loyalty. It's about more than just friendly service – it's about genuine commitment through trust.
Dr. Baxmann teaches you communication techniques that work without drama. You will learn how to clearly articulate expectations while creating a pleasant atmosphere. The training programme provides you with tools to make the most of every point of contact with your patients. From the initial consultation to aftercare, every step contributes to reducing the no-show rate.
The method also takes difficult situations into account. Not every patient reacts the same way, and some need more attention than others. You will receive specific strategies for different types of patients and learn to develop individually tailored solutions. This not only strengthens the bond, but also makes your practice more attractive for referrals. Satisfied patients come reliably and speak positively about you.
Predictable workflows instead of constant gaps
A perforated appointment calendar makes planning impossible. You can neither deploy your team efficiently nor make optimal use of your resources. With the LeanOrthodontics® methods, you can create reliable structures that make your everyday practice predictable. Standardised processes reduce absences to a minimum and give you back control over your time.
The training programme shows you how to organise appointments so that gaps don't arise in the first place. You will learn intelligent booking strategies and effective reminder systems. These are not rigid rules, but flexible solutions that suit your practice. Dr. Baxmann also explains how to train your team so that everyone is pulling in the same direction. Common standards make work easier and prevent misunderstandings.
Particularly important: you will learn how to deal with the few unavoidable cancellations. Intelligent waiting lists and short-term replacement strategies help you to make productive use of even spontaneous gaps. This allows you to maximise your capacity utilisation while creating space for unplanned emergencies or particularly time-consuming treatments.
Reduce no-show rates with proven strategies from practice
Theory is of limited help if it cannot be put into practice. That is why LeanOrthodontics® is based on proven practical solutions that Dr Baxmann has developed and refined in over 15 years of international work. His methods work in a wide variety of practice environments and can be adapted to your individual needs. You will not receive abstract concepts, but concrete instructions for action.
In the training programme, you will learn the five steps to your dream practice – from structured diagnostics and excellent treatment to effective management. Each component contributes to reducing the no-show rate. The modules on communication and employee management in particular have a direct impact on your appointment reliability. Once your team has mastered the right techniques, absences will automatically decrease.
Dr Baxmann offers various learning formats: online courses, face-to-face seminars, VIP small groups or individual coaching. This guarantees that you will find the option that fits your schedule. The content is immediately applicable and delivers measurable results. Numerous colleagues confirm the effectiveness of the method. Arrange an initial consultation now and find out how you too can take your practice to the next level.
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