Why your employees are always as good or bad as you teach them to be

Employee attitudes can reflect the morale of the company. In areas of customer service, happy employees are extremely important because they interact with the public directly and represent the company. Satisfaction, however, is not solely linked to compensation or fiscal gain. It can be interlinked to a number of factors that make their presence known within your practice.

The extent to which your employee prioritizes work processes can also directly affect their satisfaction. Studies have shown that employees who are stimulated with work are happier with their job than those whose jobs aren’t challenging enough.

How to effectively lead your employees?

Structuring has a lot to do with leadership. Leaders who are heavily overloaded lack concentration on the essentials. As a result, they can neither lead themselves nor their employees.

Think of leading as being a conductor of an orchestra. How do you train an orchestra? Each musician receives his score – the notes for his instrument, according to its function. – and he practices this score until he masters it. Then, with regular orchestra rehearsals, everything is practiced together in harmony so that the potential distraction, the playing of the other musicians, merges into a harmonious whole.

Now comes the task of the conductor. He gives the interpretation of the piece and directs every instrument group and each individual musician in the rehearsals in such a way that this goal is achieved and ultimately internalized. The piece is repeatedly subdivided into small sections, which the musicians practice individually. If you master these sections, work on the transitions, until they are perfectly fluently connected. And, in the end, there is a symphony, a work of art in perfection.

So, what makes an orchestra so successful? First of all, a clear score, synonymous with a clear operating procedure. Time and time again, principles of lean emphasize the need for clarity of task during delegation. Ken Blanchard and Spencer Johnson formulate the most important hints in their “One Minute Manager”:

• Be clear: Give clear instructions on the operating procedures and be patient with queries.
• Give praise: Take the help of positive reinforcement to keep your employees motivated. Praise must be authentic and honest and should relate to the process and not to the person.
• Reorientate: Criticism is important, but it should be target-oriented. It should also be authentic and process-oriented, as with praise, and not aimed at the person.

Your employees are always as good or bad as you teach them to be. It is thus important for you to hold training for your employees as often as you can. Whether it is a 30-minute weekly meeting with executives or a two-minute orientation interview with each employee every week, evaluating your employees on a regular basis can help analyze their state of satisfaction and fulfillment in your company.